Impera Limited Warranty

Impera-branded hardware products come with a 90-day warranty. The following sections describe the limited warranties provided by Impera.

What is covered by this limited warranty?

This limited warranty covers defects in materials and workmanship in your Impera-branded hardware products, including Impera-branded peripheral products.

What is not covered by this limited warranty?

This limited warranty does not cover:

• Software, including the operating system and software added to the Impera-branded hardware products through our factory-integration system, third-party software, or the reloading of software
• Non-Impera branded products and accessories
• Problems that result from:
  • External causes such as accident, abuse, misuse, or problems with electrical power
  • Servicing not authorized by Impera
  • Usage that is not in accordance with product instructions
  • Failure to follow the product instructions or failure to perform preventive maintenance
  • Problems caused by using accessories, parts, or components not supplied by Impera
• Products with missing or altered Service Tags or serial numbers
• Products for which Impera has not received payment

When does the warranty period begin?

The limited warranty on all Impera-branded products begins on the date of the packing slip or invoice. The warranty period is not extended if we repair or replace a warranted product or any parts. Impera may change the availability of limited warranties, at its discretion, but any changes will not be retroactive.

If I need warranty service how do I contact Impera?

To contact Impera regarding any warranty concerns, please contact us at:

What if I purchased an extended warranty?

If your service contract is with Impera, service will be provided to you under the terms of the service agreement. Please refer to the Hardware Services Agreement (see Hardware Services Agreement) for details on how to obtain service.

What is the procedure for receiving warranty service?

During the 90 days of the 90-day limited warranty, we will repair any Impera-branded hardware products returned to us that prove to be defective in materials or workmanship. If we are not able to repair the product, we will replace it with a comparable product that is new or refurbished.

Important Note: Before you ship the product(s) to us, make sure to back up your data. Remove any confidential, proprietary or personal information, as well as any removable media, such as floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary or personal information; lost or corrupted data; or damaged or lost removable media.

1. You initiate the return process by requesting a Return Material Authorization (RMA) from Impera. You may request an RMA number from Impera by logging into the Support area of our website at Support and requesting an RMA. You may also call Impera at 949-388-2002 or email us at Contact Us.
2. Once we have confirmed that your purchase is within the warranty period we will email, to the email address you have on file, an RMA number and instructions on where to ship the product.
3. You must ship all the products to Impera in their original packaging, or equivalent packaging. You must ship the product(s) at your expense, and insure the shipment or accept the risk of loss or damage during shipment.
4. Upon receipt of the all the products on the RMA, Impera determine if the product is covered by the limited warranty. If it is we will either repair the product or replace it with a comparable product. If we determine that the problem is not covered under this warranty, we will notify you and inform you of service alternatives that are available to you on a fee basis.
5. We will, for all warranty repair or replacement, pay to ship the repaired or replaced products to you if you use an address in the United States. If the problem is not covered by our warranty we will ship to you and charge you for the shipping.

How do you repair or fix my product?

We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building replacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to Impera, some of which were never used by a customer. All parts and systems are inspected and tested for quality. Replacement parts and systems are covered for the remaining period of the limited warranty for the product you bought. Impera owns all parts removed from repaired products.

May I transfer my warranty?

Limited warranties on systems may be transferred if the current owner transfers ownership of the system and records the transfer with us. You may record your transfer by going to Impera’s Web site at Support.